Although the Outlook app on Windows is feature-rich, it is not completely bug-free. One of the basic things Outlook needs to do is fetch new emails and send existing emails to the Outbox. Users often complain about Microsoft Outlook not connecting to the server for the app to work. If you are among those affected, use the steps below to fix Outlook Server problems on Windows.
1. Check network connection
Before we explore advanced troubleshooting methods, the first thing you need to do is check and fix the Internet connection on your Windows PC. You may need to connect to a high-speed Wi-Fi network or Ethernet setup and try again. See our troubleshooting guide if Wi-Fi is grayed out on your Windows PC.
2. Force quit Outlook
Sometimes, you need to close all the processes and background activities of Outlook to give it a fresh start. Especially, if Outlook is not responding, force quit the app from Task Manager. After that, open the Outlook app again on your Windows PC.
1. Right-click on the Windows key and open Task Manager,
2. choose outlook and hit end Task,
3. Make sure you're not working offline
Outlook comes with a dedicated offline mode. This means, it will feel like your Outlook works normally. But, fetching new emails and sending some new ones requires an active internet connection. If you have enabled offline mode, use the steps below to disable it.
1. Open Outlook and slide send receive Tab at the top.
2. disable work offline option in the top-right corner on the ribbon.
4. Check Outlook Server
If the Outlook server is down, you may have trouble connecting to the server. you can go downdetector And search Outlook for confirmation of a server-side outage. You will have to wait for Microsoft to fix the problem and try again after some time.
5. Repair Outlook Mail
Do you face connection issues with a specific email account on Outlook? Now it's time to repair that email account from Outlook settings. Here's what you need to do.
1. Launch Outlook and select file In the upper left corner.
2. Increase account settings And select the same.
3. Select your email account and click Repairs,
Follow the on-screen instructions and try to connect to the Outlook server.
6. Re-add an email account
If the issue of not connecting to the Outlook server persists, remove the email account from the app and add it again.
1. go towards account settings In Outlook (check the steps above).
2. Select an email account and hit Removal, Confirm your decision.
3. choose New And enter your email account details.
Continue reading if Microsoft Outlook still doesn't connect to the server.
7. Disable VPN
Are you trying to access Outlook on an active VPN network? You may face problems connecting Outlook to the server due to the modified IP address. You can connect to another VPN server and try again. You can also temporarily disable VPN on your PC.
8. Clear Outlook Cache
Outlook collects cache in the background to improve app performance. When the app collects corrupt cache, it may face the issue of Outlook not connecting to the server. You need to clear Outlook cache using the steps given below.
1. Squeeze Windows + R keys to open run Menu.
2. Enter the command below and click OK:
3. go towards RoamCache folder.
4. Select all the files and delete them from your PC. Clear the Recycle Bin.
9. Disable Outlook Add-ins
Launching Outlook in safe mode disables all add-ins. If any add-ins are messing up your Outlook setup, disable them using the steps below. To confirm the problem, you should first open Outlook in Safe Mode.
1. launch run by pressing Windows + R keys. Type the following path and press Enter.
2. If Outlook works fine in safe mode, disable add-ins. Reopen Outlook in normal mode.
3. choose file in the upper-left corner and open Option,
4. scroll to add-ins choose more Go,
5. Enable one add-in at a time and locate the problematic add-in. select it and hit Removal,
10. Repair Office
You can repair Microsoft Office on Windows to fix irregularities with Outlook. Here's what you need to do.
1. Squeeze Windows + I Keys to open Settings.
2. choose Apps Open more from the sidebar installed apps,
3. Scroll to Microsoft 365. Click on the three-dot menu next to it and select Revised,
4. choose quick repair and hit Repairs,
If Quick Repair doesn't work, hit online repair and try again. The online repair process may take longer to complete.
11. Repair Outlook Data File
Outlook stores email details in the app's data file. When such files become corrupted, you may face connection issues. First of all, you need to locate your Outlook data file and run the repair tool using the steps below.
1. Go to Outlook account settings (Refer to above steps).
2. choose data files And note the location of your Outlook email file.
Next, it's time to run Outlook's data file repair tool.
1. launch file Explorer And follow the following path.
C:\Program Files\Microsoft Office\root\Office16
2. scroll to scanpast File and open it.
3. Kill browse And select your Outlook data file using the above path.
4. choose Start and hit Repairs,
Restart Outlook and check if you still have connection issues.
12. Update Outlook
To fix such serious problems, you can update the Outlook app on Windows.
1. Open Outlook and click file In the upper left corner.
2. choose office account expand further update options,
3. choose update Now To install pending updates.
13. Try the new Outlook app
Microsoft is testing a new web-based Outlook app for Windows. You can launch Outlook and enable Try the new Outlook app Toggle in the top-right corner. Restart Outlook and check the new app is executing.
Manage your emails like a professional
Outlook app not connecting to the server can ruin your productivity. Before you head over to Outlook Web to take things further, use the tips above to get your ideal Outlook app back on your Windows PC.