Exchange Offline Address Book not updating in Outlook

In some cases, Outlook clients may stop updating the Exchange Global or Offline Address Book with the error “Outlook cannot update Global Address Book 0x80200049” Or 0x80070057, You can add new user mailboxes or distribution groups to the global address list (GAL), hide mailboxes or contacts from the address book, but the changes will not be reflected on the user’s computer.

When changes are made to the Exchange GAL, the Offline Address Book (OAB) is updated every 8 hours, and the user’s Outlook client will receive and download the updated file within 24 hours (only changes are downloaded). Therefore, the maximum address book update time is 32 hours before the user sees the address book changes in Outlook.

Windows uses the BITS protocol to download the Offline Address Book (OAB) from Exchange Server. The BITS protocol is used to download the address book file from the server to the user’s computer (it is also used to receive Windows Updates). The Outlook Address Book download job may fail with an error 0x80200049 Or 0x80070057If there are more than 50 tasks in the BITS queue.

The Global Address List is not updating in Outlook (0x80070057):

Task [email protected] reported error (0x80070057): 'Sorry, something went wrong. You may want to try again'

At the same time, the following errors may occur in the Outlook synchronization log:

Microsoft Exchange offline address book
Not downloading Offline address book files. A server (URL) could not be located

or the error in event viewer:

Source: Outlook
Event ID: 27
Description: The operation failed.

Make sure the BITS service can run on the client (startup type is manual by default). Run the following PowerShell command to get the service status:

Get-Service BITS | select -Property Name, StartType, Status

Check BITS Service State on Windows

The BITS service must be configured to start manually or automatically.

List jobs in BITS queue:

bitsadmin /list

You may experience address book retrieval errors in Outlook if there are more than 50 download jobs in the queue

To solve this, you need to clear the BITS queue on the user’s computer using the command:

bitsadmin.exe /reset

or as administrator:

bitsadmin.exe /reset /allusers

If the problem persists, try closing Outlook and clearing the current Address Book directory. just rename C:\Users\%username%\AppData\Local\Microsoft\Outlook\Offline Address Books\ folder in the user profile.

Start Outlook and try to download the address book manually:

  1. click on send receive Button and Select in Outlook download address book, Download Your Address Book Manually with Outlook
  2. enable option Download changes since last sent/receivedchoose \Offline Global Address List from the drop-down list, and click OK. Download changes since last send/receive from offline global address list

Make sure Cached Exchange Mode is enabled in Outlook (Account Settings -> Edit -> use cached exchange mode,

Enable Cached Exchange Mode in Outlook

If all else fails, try recreating your Outlook profile (you can do this using the Mail shortcut in the Windows Control Panel).

If you get error ‘The name cannot be matched to a name in the address list‘ When you try to connect to a mailbox in Outlook, follow the instructions on the link.

If the address book download issue occurs for all Outlook clients, make sure on the Exchange server that users have sufficient NTFS to access the file C:\Program Files\Microsoft\Exchange Server\V13\ExchangeOAB file (in Exchange 2010) NTFS permissions are there.

Make sure that at least one address book has been created on the Exchange server:

Get-OfflineAddressBook | fl

if you get any error Task 'userna[email protected]' reported error (0x80190194): The operation failed When downloading the OAB, make sure that you have Offline Address Book Publishing Services enabled in your Exchange server:

Get-OfflineAddressBook | fl Name,GlobalWebDistributionEnabled,VirtualDirectories

Allow OAB Publishing (The Enable Global Web Delivery The parameter specifies that all OAB virtual directories in the Exchange organization can accept OAB download requests):

Get-OfflineAddressBook | Set-OfflineAddressBook -VirtualDirectories $null -GlobalWebDistributionEnabled $true

Get-OfflineAddressBook |  set-offline address book

Update all address books:

Get-OfflineAddressBook | Update-OfflineAddressBook

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