today is the 15th annual System Administrator Appreciation Day (Sysadmin Day). Many people reading this are probably hearing about it for the first time. It is ironic that at the time of writing this, the officer Sysadmin Day Website Offline with “Error establishing database connection” error message. This is most likely because they need to increase the MySQL (database) “max_connections”. This also means that the website is getting more traffic than expected today. Good!
“Sysadmins Have a Thankless Job”
Ben Lucier, accurately said: “Sysadmins have a thankless job”. they made a System Administrator Certificate of Appreciation, But that was 4 years ago and till now not a single comment has been left on his post. Wait, brab! … ok, so now that’s a comment. ,
We Sysadmins are often used and then abandoned until the next emergency. The better we work, the less likely it is that customers will “need” to contact us. The upside is that it puts us at the top of their shortlist. I think creating silence is the benchmark of Sysadmin’s quality. So maybe we are only to blame for having blamed ourselves?
I want to leave everyone with this email sent to me from a client I did some work for in 2012. Since then, I’ve constantly monitored his servers and have only had a hand full of what I’ve done to resolve problems or respond to a recent outage. Here’s an email from a month ago, with the simple subject of “thank you”:
Yesterday was such a crazy day. I’m glad everything is back online.
I just want to let you know how pleased I am to know that you are monitoring the server and working to set things straight if there is a problem. The moment my site is shut down, I check my email because I know you will have sent a notice, and will keep me informed of the situation.
Yes, getting down is a whole lot of trouble. But it’s even worse when I don’t know what’s going on and have to talk to customer service agents who don’t know and don’t care. I have experienced this many times [hosting company removed] And it’s disappointing.
Thank you for taking such good care of your customers.
You know, that message touched me so much that I shared it with my wife over the phone. I am sure most of our customers feel the same way. So take a few minutes, send your Sysadmin an email, a tweet or some small token of appreciation. Happy Sysadmin Day everyone!