Optimizing APM in the Cloud: A Retrospective Approach to Future Success

The growth and maturity of the cloud has required us, as tech professionals, to manage an increasingly complex web of applications spanning on-premises, hybrid and multi-cloud environments. While this gives us more flexibility, agility and scalability on a day-to-day basis, these changes in how we deliver applications are making traditional monitoring techniques more difficult (sometimes impossible), while businesses perform even more. expects.

In short, we’re caught in an IT catch-22: business mandates We mix on- and off-premises as hybrid operations…

The good news is that we have reached application performance management (APM) intersection. APM gives businesses the freedom to define their own metrics to prioritize delivery goals and measure success based on ever-changing conditions. There are many aspects of APM that can help businesses succeed—such as measuring custom data or incorporating indicators that calculate error rates and latency. However, the key to adapting APM as a strategy is to change our approach.

Also, many organizations are finding traditional monitoring is not enough as the foundation of how we monitor our applications has changed substantially. The green glow of the device dashboard now has less bearing on whether you’re actually delivering a high-quality user experience. This is a rare chance to catch up on recent technology changes and gain control over application delivery monitoring.

look back to move forward

To achieve this change, we as an administrator need to start thinking like an end user to monitor more intelligently. A few things to keep in mind:

  • It is important to view application users as “insight agents” and to consider their perspective from the very beginning of implementation.
  • Generate real user metrics with tools that can turn custom application instrumentation and code injection into configuration tasks. This will help business leaders develop strategic delivery goals.
  • These metrics will help you address issues that may arise in the operations process by allowing you to troubleshoot backwards to include the performance of the associated infrastructure.

It is also important to note that although APM is shaped around application health and is trying to answer the question, “Is our app working well?”, traditional infrastructure metrics are still needed. . Things will break even in the age of clouds.

how do we get there?

You probably have an idea, but some time and budget will be necessary. While you won’t need to hire an entire team of developers, it will take business changes to implement the emerging role of APM. It’s important to remember that it’s important to start small and be flexible.

Also note:

  • You can prove the importance of the APM tool you have by using it in a critical system or application that is currently experiencing problems. This will help provide solid evidence that APM improves application delivery and impacts business results.
  • Add end-user and digital experience monitoring to modernize applications.
  • Remember that APM is a catalyst for innovation, giving businesses the freedom to work against metrics tailored to custom applications or unique IT environments.

By exploring an approach that doesn’t demand rapid action or a million-dollar budget, upper management is more likely to consider renegotiating. Demonstrating your company’s current APM capabilities provides leadership with an educational experience that can help change expectations going forward.


It used to be that APM was too expensive and complicated, but it has evolved into an opportunity to be part of the digital innovation strategy within your company. Now is a good time to start a conversation about changing usage and meeting the needs of new platforms. Leadership wants us to be successful and (more recently), is more open to learning new ways to make customers happy.


About SolarWinds

orion is a leading provider of powerful and affordable IT Management Software. Our products give organizations worldwide—regardless of type, size, or complexity—the power to monitor and manage their IT services, infrastructure, and applications; Whether on-premises, in the cloud, or through a hybrid model. We continually engage with technical professionals—IT service and operations professionals, DevOps professionals, and managed service providers (MSPs)—to understand the challenges of maintaining high-performance and highly available IT infrastructure and applications. The insights we get from them are in places like ours hit The community, allows us to solve well-understood IT management challenges the way technology professionals want to solve them. Our focus on the user and commitment to excellence in end-to-end hybrid IT management has established SolarWinds as a worldwide leader in network and IT service management, application performance and managed services solutions. learn more today www.solarwinds.com,

SolarWinds has one suite of Application Performance Management (APM) products, including: psdi, app opticsAnd loggali,

About the Author

Denny LeCompte is a senior vice president and general manager of application management at SolarWinds, where he drives business strategy for the company’s suite of application performance management (APM) products, including Pingdom, AppOptics, and Loggly.

A former university professor, Denny is a passionate advocate for adapting technologies to solve critical customer problems, leveraging empirical, data-driven approaches. His thoughtful leadership and disciplined methodology have guided Product Management, Product Marketing and User Experience (UX) teams to develop creative product strategies that ignite rapid business growth and make customers’ lives easier.

In addition to SolarWinds, Denny held executive leadership roles at major IT management and security firms, including BMC and AlienVault. Denny earned his Ph.D. in Cognitive Psychology from Rice University and a BS from the University of Louisiana at Lafayette.

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