Review: GrooveHQ’s ‘Free Forever’ plan, not free forever

Update July 27th 2017: A blog reader added the following in the comments section below: “We’ve been GrooveHQ customers for over a year, started as a “free forever” account and upgraded after 30 days cheated to do. Since the whole thing was easy to setup and we only have 5 users, we started paying $15/user/month… that’s a 50% increase per month without noticing They went from “free forever” to “$15/u/m” to “$22/u/m” without a single explanation or communication to customers. See full comment below.

Update July 21st 2017: SupportB (offers a real free forever plan) points GrooveHQ’s Bat N’ Switch at its signup page,


Update August 20th 2016: You can read other users’ similar experiences in the comments section below.

List of free and paid help desk software forever worth a try:
Freshdesk, table, help the scout, happyfox, jitbit, Kayako, Deskero, enchant, zendesk, SupportB, Mojo Help Desk, Zoho, helpers, remaze, Keep, Bornavia, firehose help desk, main,

,Truly Free Forever plan offered.

If you are looking for help desk solution, GrooveHQ Works. but it happens helpscout And the others listed above for that matter. This is a brief review specifically about GrooveHQ’s “free forever” plan.

For the past week I have been testing the help desk software. Like, I signed up for GrooveHQ “Free forever for 2 users and 1 mailbox” After planning and testing decided that the forever free offer would be useful, if only not to miss a few emails. here is one Some companies out there confident enough about them Services As a loss leader/freebie marketing to offering a “free forever” plan. When I Visited Groovhk.Net pricing page (Screenshots at the end of the article) They claimed to offer a free forever plan.

GrooveHQ - Not So Free Forever Plan

However, when I asked about plans to come back for free forever the response was:

“Thanks for your note! Right now we have a free plan and a paid plan with details on the pricing page but we haven’t actually implemented the backend 🙂 Testing to see if it will help with conversions first .

In the meantime, I’ve given you 60 more days for free until we have coded the limits. hope this helps!”

To which I replied:

“It sounds a bit confusing, no? What happens when it expires? There’s no “Groove Free” as advertised? Is it free as long as you extend the trial? Mailchimp has the same setup But it’s really free with no hassle. Although it took me months to finally subscribe, I would never have tried Mailchimp or GrooveHQ for that matter if I wasn’t able to use the service as advertised. Well, as long as I care. That’s the premise of most free-to-use offers, it shows great confidence in the value of your paid service.,

At which point I was thanked for their investigation and pointed to a competitor:

“Really sorry to mislead Hayden here. We are really leaning towards not providing a free account to be completely honest with you.

Knowing that, I’d say it’s probably best that you look elsewhere. I would suggest HelpScout.net, as they have a free plan.

Thanks for checking us out though.

best,
Alex”

Free for 60 days, not free forever, I understand. When companies are marketing to user signups, is it really acceptable to offer a free plan forever and then after you capture the signup, inform the user that they need to upgrade or Want to try a competitor instead? Companies are in business to make money, yes, a “free forever” proposition made with the realistic understanding that there will be some users who will use this free plan for a very long time and some indefinitely. But as a result of word of mouth, price of paid plans, branding, etc. These free accounts will pay for themselves and require even more signups.

I made my disappointment clear when I replied to that email with the following:

“Very frustrating and unethical approach to capture signups. I signed up to save time and GrooveHQ ruined it.

I’ll review it on my blog… (link to homepage included).

I thought this was the end of it because I was already asked to check on their competitor. But 30 minutes later while writing this, I received the following email:

“Sorry, Hayden. I was really trying to offset this with you. In software dev, sometimes a test without writing weeks and months of code is worth it. We’ve done this test for 3 months and No one has complained.

Is there any reason you have to threaten to write us a post? Maybe it would be best if you and I had a little chat so that you can really understand our point of view here. More than desired if you are.

Are you available today?”

Review is not a threat, this is a review from my personal experience. In fact, this post is ad free because most users of Groove won’t fit into the free plan anyway. For those who may be fit, hope this post helps them to avoid this issue, or at least inquire before signup. If only I had a heads-up before I signed up.

Groove already admitted it was “misleading”. So essentially why was it okay for me to reach out and guide me to a competitor. Shouldn’t a customer’s expectation – based on what was advertised – be sufficient to reach out and discuss it on its own merits? If you enjoy offering new services at your own pace and feel comfortable with “Free Forever” plans, at the time of writing this (and still almost a year later 20 Aug 2016)GrooveHQ is No free forever. You will receive a 30 day trial with the option to continue without paying for the upgrade.

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